Heading about Microsoft Teams solutions
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Heading about Contact Center solutions
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Benefit about Contact Center solutions
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Benefit about Contact Center solutions
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Benefit about Contact Center solutions
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Heading about Contact Center
CC4Teams enhances Microsoft Teams with features and add additional functionality to use Teams as a Contact Center solution. We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more. The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Therefore, your Contact Center agents will learn to use the software in no-time. Our Contact Center software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.
A new tool but with a familiar experience
CC4ALL originally started as a native Skype for Business solution. Microsoft evolved, and SfB is slowly moving to the background, leaving the spotlight to Teams. Teams make collaboration and communication a second nature to all teams. CC4ALL recognizes the power this will give to your teams. And so we developed CC4Teams. To provide your Contact Center agents with even more tools to communicate and collaborate like a pro! And of course, when you are ready to make the switch from SfB to Teams, we make sure that this transition is effortless and smooth.
Heading about Contact Center
CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.
CC4ALL helps organizations transform home working into remote contact centers.
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Whitepaper CC4Teams for Contact Centers
The ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. And provide help to customers with a contact center service capable of riding any disruption and deliver business continuity 24×7.
Microsoft Teams meets CC4Teams
The ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. And provide help to customers with a contact center service capable of riding any disruption and deliver business continuity 24×7. 
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